At Chibello, we’re so confident in the quality of our products that we give you a 100% satisfaction guarantee. In the unlikely event that our product is not right for your child, just send it back, and we’ll promptly refund your money. For our full refund policy see the customer agreement below.
 

Customer agreement
Items purchased from Chibello.com can be returned within 30 days of purchase as long as they are in new, unused condition with original packaging. We may reject the returned product if there is damage to the product and/or product packaging
 

All returned pieces will be examined and items that do not meet our return qualifications will be sent back at customer’s cost. Please allow 2-4 weeks for all returns and returns to be processed.
If an item is damaged during shipping, please notify us within 48 hours at contactus@chibello.com. Chibello will bear the cost of repairing or replacing the product and shipping the item back to you. Repair or replacement of the defective item is subject to verification of the malfunction or defect.
 

NOTE: The warrantor expressly disclaims liability for incidental, consequential or special damages of any nature. This warranty does not cover 1) a defect that has been caused by repair or modification by any person other than a Chibello technician; 2) a defect caused by negligence, accident, or misuse of the product; 3) damage resulting from improper operation.
 

A copy of the receipt and a Return Merchandise Authorization (RMA) number must accompany all products sent back for returns or exchanges. To obtain an RMA number, please email contactus@chibello.com with proof of purchase and reason for the return/exchange

 

If you have any questions or concerns about making a return, feel free to contact our Chibello support team at  contactus@chibello.com